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Coronavirus Information for Clients

About Hardwood Floor Decor and Care

We are taking necessary steps to make sure that the safety of our Clients and our Family is first and foremost. 

We will be assessing the situation and following the directives imposed by the Government and Health Canada.

In the meantime, we are doing all we can to limit personal contact with our Clients and Suppliers.  

All Estimates are now done remotely; Customers are asked to submit overall pictures of the space, as well as some close up pictures of the flooring or steps that they want refinished.  All pictures are submitted directly to the email provided, following the initial phone conversation with our office. 

The approximate area is to be provided by Customer and submitted for calculations.  The Estimate will be provided based on that information; and the final invoice will be based on the actual measurements verified by our stuff prior to job commencement.  

All projects that we are working on during this difficult time will be assessed on a day-to-day bases.  We will do all we can to make sure that each project is completed on time agreed upon in the signed contract.  The Clients are asked to either not be home during the time that our crew is working, or if it is necessary for them to stay home (as the situation changes daily), to maintain the distance when interacting with our Professionals.  We ask for at least 8 feet distance, please.  

We are extending the Estimate period from 3 months to 6 months.

Please visit this page to fill out an estimate form, or give us a call at the office at 705-721-1082

Thank you for the opportunity to provide our services; stay safe... 

Joanna & Richard Gerber

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