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FAQ Frequently Asked Questions

About Hardwood Floor Decor and Care

FAQ

How long will it take to refinish my floors?    

I have an old home, can I still refinish my floors?

Do I need to move out when my floor is being refinished? 

What about my pets?

Do I need to move the furniture out? 

When can the furniture be moved back in? 

Will you help me choose the right colour and finish? 

How long will the finish last?

How durable is it? 

How do you choose the products you use?

What kind of Insurance do you recommend and use? 

Can I talk to your previous Clients and see their floors? 

How long have you been in business?

What are my responsibilities prior, during and after the refinishing process?

How should I care for my hardwood flooring? 


What is Dustless Refinishing? 

Dustless Floor Refinishing is very similar to conventional hardwood refinishing.  The top layers of wood are removed by sanding with a professional drum sander.  All equipment used, is directly connected to a powerful Dust Containment System from Bona.  This reduces the amount of dust generated by about 95%.  It is important to know that the process is NOT completely dust free, but our professionals take additional steps to further reduce the amount of airborne dust by protecting the areas that are not being worked on.  ANYONE telling you that they can refinish your floors 100% dust FREE... is lying to you. 

Why should we go with Dustless?

Where do we start?  Have you ever had to clean up your home after you had your floor sanded? With our Bona Dust Containment system, 95% of dust generated by the sanding process is directly removed from the sanding area.  There is almost no airborne dust, there is no dust going into your ducts, nothing sneaking into your carpets and no dust clinging to your walls, kitchen cabiners, light fixtures or appliances and electronics.  Our Clients are amazed with how huge of a difference it is.  We were sold on the system, the first time we refinished our floors and there was no huge clean up afterwords.  

How long will it take to refinish my floors? 

Entire refinishing process, from start to finish (when the furniture can be placed back in the room) takes up to 7 days.  Sanding & conditioning of the wood (depending on the size of the area) takes one day; then stain application and drying - another day, followed by 3 or 4 varnish applications with 12 to 24 hours drying time between coats.  With the final coat requiring full 24 hours drying period. 

I have an old home, can I still refinish my floors?  FAQ

A 3/4" tongue & groove, solid wood flooring can be sanded and finished about 5 or 6 times in it's lifetime.  There are certain conditions, however.  The sub-flooring must be stable, leveled and even, and the flooring itself must be stable (securely attached to the sub-flooring).

Some engineered flooring may be refinished not more than once.

Do I need to move out when my floor is being refinished?

It really is a personal preference; most Clients prefer to go away for a week (often scheduling the work during their vacation); some want to stay.  It is entirely up to you.  The sanding process is loud, and although all the products that we use are low VOC , some people may not like the smell of the stain or the varnish.  

What about my pets? FAQ

It is recommended that the pets are not in the house while we work there.  Sanding machines are loud and pets may not tolerate the stress and the smell well.  For the highest quality finish we also need to reduce the possibility of dust and hair contamination.  Since most pets can shed hair, it is best that they are not there during staining and varnish application.  

Do I need to move the furniture out? 

Yes, please.  Your furniture must be removed from the areas that we will be working on prior to job start.

When can the furniture be moved back in? 

Your furniture can go back into the room within 24 hours of the final coat application; however, your carpets and area rugs should not be placed back until the finish is fully cured.  FAQ

Will you help me choose the right colour and finish? 

Yes!  That's the fun part!  Our Interior Decorator will be happy to guide you in making the best decision for your specific taste and lifestyle. 

How long will the finish last?

Your beautiful new finish should last about 4 -6 years with normal use and proper care.  No, you do not need to redo this entire process again in 4 years, but it it recommended that you consider re-buffing (buffing off the top coat of varnish) and re-applying a new coat to refresh your floors. This process does not change the colour of your floors.  FAQ

How durable is it? 

Newly (on-site) finished floor will never be as durable as a floor that was finished in the factory (pre-finished, than installed).  

How do you choose the products you recommend?

Our finishes are chosen based on several aspects.  We test the products in our own homes and keep track on how well they perform overtime.  We look for low smell levels, an ease of application, low drying time, durability, and of course overall quality.  FAQ

Stains are tested and rated based on smell during application, quality of the colour and how true is it to the samples, and how compatible are they with waterborne finishes as those are often preferred by our Clients)

Can I talk to your previous Clients and see their floors? 

Yes, you will be able to talk to our previous Clients; we will provide up to four names that you can contact, if you want.  However, we will not be assisting you in arranging a viewing of their floors (understandably, that is not something our Clients are often willing to do).  You can view our past jobs here.

What kind of Insurance do you carry? FAQ

We carry both liability and disability insurance.  

How long have you been in business?

Richard started working as a hardwood flooring installer in 1991, and opened his own hardwood flooring business in April 1995.  Company has been working in the Barrie area since the Gerber family moved there in 1997.  They were the first company in Central Ontario to invest in the Dustless equipment in 2005.  You can meet Richard, Adam and Joanna, here.   FAQ

What are my responsibilities prior, during and after the refinishing process?

You will need to make sure that the walkway and stairs to your home are clear of debris, ice and snow.  Your furniture should be removed from the areas we will be working on, your electronics should be protected with plastic. (we do close off and protect the areas of the house that we will not be working on).  All your wall art should be removed from the walls and stored elsewhere in the house.  To make sure that your floor's new finishes last as long as possible, you should follow the care directions provided by our professionals.  

How should I care for my hardwood flooring?

Please visit this page for the detailed description of best practices for hardwood flooring maintenance. 


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